FAQ's

GETTING THERE

Where does the Festival take place?

Jammin in Jamaica is held at the Iberostar Resort, Rose Hall, Jamaica

The resort is approximately a 15 minute drive from Sangster International Airport (MBJ) in Montego Bay.

What airport do I fly into for Jamaica?

For making your airlines reservations you will be flying into the Sangster International Airport (airport code MBJ), most major airlines provide service to this airport, including American, Air Canada, United, Delta, Jet Blue.

Do I need a passport?

Yes! Our festivals are held outside of the United States, you must have a valid passport without exception.

We encourage you to please check your passport and make sure that it is up to date and valid for at least 3 month past the date of the festival. There may be major hassles and extra costs associated with trying to obtain a passport last minute.

Is Transportation to and from the airport included?

Shuttle transportation between the airport and resort will be provided only if you book using the link that is provided by our sales department for the host hotel. One of the great features of this event is that you have the flexibility to book any hotel you like. However, if you are not staying at the host hotel, your local transportation will be your responsibility. This area of Jamaica is easy to get around, and there are many hotels close with short taxi rides to the convention center. Please send an email to info@jazzfestevents.com

BOOKING

What is included in my booking?

Your booking includes your tickets to all 3-Night Main Event Concerts April 26, 27 and 28, 2024. You will also receive access to special parties after the concerts.

You will receive a link to our host hotel with discounted room prices. Check the HOTELS tab in the FAQ section.

We highly recommend that you book your seats first and your hotel second. At the moment there is plenty of hotel inventory in the area, but only limited great seats! Once you have secured your seats you can take your time researching the best hotels to stay at.

Flights, hotels, food and beverage are not included in the ticket price.

What are the hotel accommodation options?

This event does not include your hotel room. The unique feature of this festival is that it is held in very close proximity to numerous fantastic hotels, many of which are within 4 to 11 minute radius from the event location at the Montego Bay Convention Center. This allows you the flexibility to choose any hotel you like, to suit your taste and budget. To find out more about hotel options, check the HOTELS tab in the FAQ section.

Do I need a passport?

Yes! Our festivals are held outside of the United States, you must have a valid passport without exception.

Does the Festival offer discounts?

We currently offer a discount when you pay by check, this is a special offer only available at this time.

Do you offer Travel Insurance?

We do not sell travel insurance, but we highly recommend purchasing travel insurance to protect your vacation.

Does the Festival offer refunds?

No, due to the strict no-refund policy, we highly recommend that customers purchase travel insurance.

What payment options are available?

We have the following payment options:

1. Pay in Full: You will pay an initial deposit at the time of booking. The balance will be due within the next 7 days.

2. Payment Plan: You pay a deposit at the time of booking and the remaining balance will be in monthly payments. Your monthly payment due date will begin approximately 14 days after your date of purchase. This payment will be automatically withdrawn each month on the assigned date. A financing fee is added to the total balance on the date of booking.

Do you have to be 18 in order to attend?

Guests must be 18 years or older to be admitted to the event, unless accompanied by an adult.

What are service fees?

Service fees are industry standard charges that are used to help cover the cost of administering customer accounts for the festival.

How do I create an account?

You will first go through booking your package. On the last page you will enter your contact information, billing information and payment details. Once you complete the booking; you will be prompted to create an account.

SEATING

Seating Overview

The venue is subdivided into 5 reserved seating sections and a General Admission section. Your seat selections are the same for all 3 nights of the festival. Seats are assigned by the box office after purchase based on the best available at time of purchase.

Diamond

Diamond reserved seats are in the front section featuring cabaret style reserved seating with only 4 persons per table.

Platinum

Platinum reserved seats are in the second section from the stage and feature more space than Gold, Silver or Bronze.

Gold & Silver

Gold & Silver reserved seats are located in the 3rd and 4th sections with normal concert style seat spacing.

Bronze

Bronze reserved seats are located in the 5th section from the stage and are wrapped around the main audio and lighting productions stations. There are some structural beams in this section as shown in the seating section which can cause some slightly obstructed views in certain seats.

General Admission

General Admission is the furthest section in the back and is standing room only.

HOTEL ROOMS

What dates do I book my hotel?

The event dates are Sep 27, 28 & 29, 2024

We recommend that you arrive at least one day early on Sep 26 to get situated, and depart on the day after the event on Sep 30 or Oct 1.

However, if you want to spend a bit more time and enjoy all that the island has to offer, it is always best to arrive at least 2 days early, to acclimate, and then stay a day or 2 after for extra sightseeing, or simply to recover from the incredible musical hangover you will have!

Who is the host hotel?

Our host hotel is the Iberostar Rose Hall All Inclusive Resort. When you book this resort, you will receive complimentary airport shuttles and nightly concert venue shuttles. There is currently a promotional rate with this hotel. To receive the special link please send an email to info@jazzfestevents.com

The Iberostar Rose Hall Inclusive Resort has budget friendly rooms starting as low as $318 for two people a night. It just depends on the room location and view that you desire.

This hotel is very affordable since only a partial payment is required when making your reservation and the balance is due 60 days prior to arrival.

For shuttle service to be included you must book using the event link.

Please send an email to info@jazzfestevents.com for any questions regarding the event hotel.

EVENT DETAILS

What are the exact dates of the shows?

The festival nights are Friday Sep 27, Saturday Sep 28 and Sunday Sep 29, 2024.

What time do the shows start every night?

Tentatively the shows will begin at 8 pm each night, but are subject to change.

There will be 3 acts per night as well as an afterparty.

The final performance schedule will be updated on your customer Dashboard approximately 30 days prior to the event.

In the main menu click the "My Account" link to log into your account dashboard by using your email address and password that you provided at the time of booking.

What is the dress code and theme nights?

There is no specific dress code in general, other than that shirts and shoes are required. However, everyone is taking photos, which will end up on the internet forever - so most folks tend to dress well for the occasion!

Theme nights will be updated on your customer Dashboard approximately 30 days prior to the event.

To access your Dashboard, click the "My Account" link in the website main menu and log in using your email address and password that you provided at the time of booking.

Will there be daytime events?

The daytime events are TBD. Jamaica is such a beautiful island, with so much to offer for sightseeing, and excursions, all within very close distances from Montego Bay, we expect that our customers will spend less time at the resorts than our other events. However, as we get closer to the event dates we will survey our guests to determine if daytime events will be necessary.

PAYMENT PLANS

What payment options are available?

We have the following payment options:

1. Pay in Full: You will pay an initial deposit at the time of booking. The balance will be due within the next 7 days.

2. Payment Plan: You pay a deposit at the time of booking and the remaining balance will be in monthly payments. Your monthly payment due date will begin approximately 14 days after your date of purchase. This payment will be automatically withdrawn each month on the assigned date. A financing fee is added to the total balance on the date of booking (amount of financing fee will vary by products).

Can I change my credit card for my payment plan?

To change a credit card, you can log into your Dashboard by clicking on the "My Account" link in the website main menu and log in using the email and password you created when you placed your order.

Can I change the date of my payment plan?

To change your payment plan date, you can request a change in writing. A one-time courtesy change is allowed. After the courtesy change, additional changes can be made at $25 per request. You can email your request to billing@jijfest.com.

TERMS OF SALE

What are your Terms and Conditions for the Booking?

Please click on the link at the bottom of the page to view our Terms and Conditions

What is the Cancellation Policy?

The event has a very strict cancellation policy and recommends that all guests purchase travel insurance. Payments for the event are non-refundable. You do have the option to transfer to a different festival. Please note that fees will apply for transfers.